Report is highly critical of NHS Highland care at home service

NHS Highland’s care at home service for the north and west of the region for the elderly has been heavily criticised by the Care Inspectorate for the second year in a row.

It emerged this week that legal action was also a possibility as a result of the service failing to implement three requirements, which are enforceable in law, that arose from a previous inspection in March of last year.

A spokesman for the Care Inspectorate said NHS Highland would be given another chance to implement last year’s requirements, but ultimately improvement notices could be served on the health authority which, if unfulfilled, could lead to the closure of the service. Ten requirements arose as a result of the most recent inspection of offices in Ullapool, Broadford, Fort William, Golspie, Wick and Thurso that took place between August and September 2015.

The latest report highlights “weak” quality of care and support and “weak” quality of management and leadership. Quality of staffing was graded as “adequate”. Last year’s requirements relate to communicating temporary service changes to carers, and to the need to recruit additional care at home staff. Both requirements have still not been delivered.