Lochcarron’s Howard Doris Centre has received top marks across the board in a recent report by the Care Inspectorate.
The day centre and accompanying sheltered housing units was awarded an ‘excellent’ rating in all four categories — quality of care and support, quality of environment, quality of staffing, and quality of management and leadership.
The centre – also known as the Strathcarron Project – is described as offering an “excellent person-centred service to the tenants and clients who attend the centre” in the report published following an unannounced inspection by the Care Commission in July.
The report states: “We saw excellent systems in place to encourage, support and ensure that tenants, clients, staff and external health and social care professionals could comment on and influence the service provided.
“There is a stable management and care team in place and we observed positive team working with staff working collaboratively and supportively. Staff were always visible around the service and we saw that they were approachable, knowledgeable and involved.”
It is also noted that staff help people to maintain links with the local community. Activities both within and outwith the service are described as being of a very high standard, with a strong emphasis on maintaining and enhancing skills and interests.
Among the positive comments made by clients and residents of the centre were: “We are truly lucky to have a centre such as this in the community”, “everything is excellent” and “this has been a lifesaver for me”.
Centre manager Sally Ross said: “We are delighted to have maintained our excellent inspection results this year. We are continually working towards improving our service and we recognise that community involvement and client participation play a vital part in this process. Client involvement is reflected in our delivery of care and support with the emphasis on providing a flexible, person-centred approach.
“We have a dedicated staff team. They are highly motivated, taking responsibility for our standard of care and support. As an organisation we work alongside the Care Inspectorate, benefiting from their input and guidance.”